How this famous line from the movie NETWORK still resonates today for tips pitching clients when mainstream media is too busy.
This week, a horrific shooting captured our thoughts, TV sets were glued to the hearing with Attorney General Jeff Sessions and the First Lady and Barron moved into the White House. Last week, former FBI Director James Comey testified before the Senate Intelligence Committee and Britain was turned upside down because of the election results. Every morning, reporters are checking their newsfeed for the latest tweets from POTUS.
What does this changing obsessed media cycle mean for pitching consumer brands such as footwear and apparel or component technologies such as insulation or DNA tracking technology? Frenzied and harried reporters, less space and quicker turnarounds for deadlines. Stories on fashion, travel, supply chain and technology drop low on the totem pole as far as priority (unless of course they can be tied to the comings and goings of Washington, D.C.).
To keep the narrative going about new products, adapting to the volatile world of news is key. Targeting smaller niche, credible news sites, and respected bloggers are solid alternatives. Generating visibility in these outlets could have a cumulative impact and should not be overlooked, while still going after those traditional gold targets, e.g. Mashable, The New York Times, The Wall Street Journal or morning shows. In addition, often times a respected blogger may become a writer or contributor for a larger outlet.
As the blogger space is saturated, due diligence is key. How can a brand identify the appropriate blog or site? How does the blog’s messaging align with the brand? Is it pay to play for a product review? What is the return on that investment?
Six tips for working with bloggers:
- Do your due diligence.
- Prioritize your target list in order to maximize efficiencies.
- Understand your client’s budget for executing sponsored posts (or not).
- Respond in a timely fashion.
- Nurture relationships that provide ROI. (It is a two-way street, check in to see if bloggers are working on a story with which you may be helpful, even if it doesn’t include your client).
- Creativity can go a long way (but keep it short, less is more).
Today’s PR pro needs to be versatile and his or her success (and their clients’) depends on the ability to switch gears quickly. As the media world is over connected, over scheduled and over worked with shrinking budgets, knowing where the best opportunities are is more challenging than ever. It is essential to gauge the best prospects. A series of small consecutive wins lays the foundation for larger stories and may bring surprising ROI.
Let the madness commence.
May 26, 2017
No “doldrums of summer” this year. A forecast of the changing media landscape in the coming season.
The CGPR team just wrapped a busy week in New York City, representing clients and helping to organize the second annual Get Outdoors-NYC, a consumer media event hosted by Outdoor Retailer. While the event was extremely successful in connecting consumer and national media with outdoor brands, there were definitely signs of a changing media landscape both in New York and beyond.
The national events that are affecting the traditional ebb and flow of media coverage, as well as the overall approach to securing coverage of the industry, products and trends, are in a season of change.
CGPR presents five media landscape trends leading us into summer and how to “stay cool” this season:
From cycle to cyclone: In a recent story in the New York Times on the journalist, Judy Woodruff at PBS, the reporter Katie Rogers, noted, “The modern news cycle is a little different now — less of a cycle and more like a cyclone, the informational equivalent of standing in front of a tennis ball machine.”
CGPR Recommendation: Communicators should keep pitches precise and targeted in these turbulent times
Trump, Trump and more Trump: As the Trump Administration continues to make news on an hourly basis, it has turned the media world upside down. This means there is far less space and time to generate media coverage on consumer brands – whether it be apparel/fashion/gear/accessories or trends. We have not only seen changes in broadcast, but also in print e.g. the WSJ has virtually eliminated its daily coverage of lifestyle and reserved this for its weekend Off Duty section.
CGPR Recommendation: Competition for coverage will be fiercer then ever and brands will have to be creative in positioning their news in enticing ways to editors.
Tightening of budgets: The media world continues to tighten its belt as the demand for print remains in decline. This means reduction in staff and frequent changeover – more than ever before.
CGPR Recommendation: Communicators should stay vigilant and aware of staff changes. It will be key to nurture existing relationships while working to build new diverse networks.
Deeper digging: With the speed and breadth of news available to consumers with the click of a mouse, media are working to deliver more in-depth understanding of brands and products. Media are looking for stories that reveal the “intel – inside” or the background of the product, producers, or supply chain. A new product is no longer automatically news.
CGPR Recommendation: Brands should be mindful of intriguing background stories or new angles that make their product or service relevant to timely events and larger audiences.
Media or Marketer? To stay competitive, media entities are turning to marketing and e-commerce to stay relevant. Branded content blurs with editorial coverage and the opportunity for creative marketing is expanding.
CGPR Recommendation: Consider branded content or leveraging paid bylines in influential publications.
While summer used to suggest a slowing of pace both for brands and media, the competitive fast paced environment of the new media landscape promises otherwise. Brands must stay active, consistently building relationship with media, and creative, offering media unique angles and authentic stories, to stay relevant in the coming seasons.
Last week CGPR was in Washington, D.C. meeting with government agencies, Senators and Congress on behalf of our client Applied DNA Sciences (ADNAS), a leader in DNA marking technology and as part of the Outdoor Industry Association Capitol Summit. One thing that as abundantly clear – it’s still a numbers game.
We had two asks:
- To pay attention and to understand the benefits of DNA technology that protects the integrity of U.S. made products
- To protect our public lands
For us, it was familiar territory having started my career as a lobbyist working for Friends of the Earth, New York Mayor Edward Koch and in the Carter Administration. What was new was a complete sense of confusion on the Hill.
In fact, during our visit, we witnessed a terrorist drill in the city complete with helicopters and make-believe terrorists and a press corps trying to deal with quirky, hostile and unprecedented rules for covering the President. But what was not new were the young, hard working legislative assistants totally engaged in their work hoping that they can make a difference. The more things change, the more they stay the same.
The Department of State, Commerce and the Office of the U.S.A Trade Representative were all interested in the DNA technology, especially in light of today’s focus on Made in America. There is a clear need for the technology and opportunity for legislation that might give manufacturers a break on import duty if they utilize this kind of technology that verifies US origin. ADNAS’ technology marks cotton prior to it leaving the gin and then traces and verifies it throughout the global supply chain.
Consumers expressed their preference for truth in labeling in this recent poll conducted in January. This technology is a source of pride for US farmers that know their product will be protected. The end result? More protection for the consumer.
Summarizing our experience? All bets are off. It’s definitely a new world order – but one thing remains consistent and constant – the importance of numbers and the role they play in today’s news cycle:
- The first 100 days of the Trump Administration
- The large number of unfilled key appointments. In a CNBC story, as of April 24, 2017, the White House had yet to put forward the names of candidates for 475 of the 554 key positions that require Senate confirmation, according to the Partnership for Public Service, a nonpartisan group that advises incoming administrations.
- The budget number needed for agreement to pass the continuing resolution
- The 20- year span of time included in an executive order to review all national monuments within the Antiquities Act of 1906.
The best numbers from last week were those issued by the Outdoor Industry Association in the 2017 Outdoor Recreation Economy – proving that outdoor recreation is a, “powerful economic engine” and in fact, “is among our nation’s largest economic sectors representing the lifeblood of thousands of American communities and providing livelihoods for millions of American workers.” In short:
- The outdoor industry contributes $887 billion in consumer spending annually to the U.S. economy
- The outdoor industry supports $7.6 million American jobs
- The outdoor industry contributes
$65.3 billion in federal tax revenu
- The outdoor industry contributes $2 billion in state and local tax revenu
Another good number? The outdoor industry is bigger in annual spending than education, gasoline and fuels, household utilities, motor vehicles and parts and pharmaceuticals.
Or there is this, each year, Americans spend:
- More on trail sports gear ($20 billion) than on home entertainment ($18 billion)
- More on water sports gear ($14 billion) than on movie tickets ($11 billion)
- More on cycling and skateboarding ($97 billion) than on video games ($61 billion)
- More Americans participate in outdoor recreation than attend NFL, NBA, MLB and NHL games combined
Now that is what we call truth in numbers.
April 12, 2017
Three apologies in two days? Really?
Put the heartfelt apology out there, issue a thoughtful statement, admit a company’s wrong doing, be consistent on social media, and in the best of all worlds, pick a morning show or news outlet and do an interview — full stop.
What ever happened to crisis management 101?
And oh by the way, don’t blame anyone else, especially the victim.
And oops, maybe think twice about sending out an employee mass email telling them they went “above and beyond.”
Have the statement available to loyal consumers, frequent flyers (in the United Clubs), where hmmm, frequent flyers congregate before their flights — aren’t they the ones that fly the most and spend the most money and might even be the best brand ambassadors?
(I flew United today and no one at the United Club in Boston had been given talking points or suggestions of how to deal with customers asking questions. I did have a pilot reference the incident noting that they were going to wait for connecting passengers on connecting flights and for the folks on the plane, he wanted to make sure we stayed on.)
A crisis plan should include:
- A heartfelt apology
- Specific action items and delivery dates for what a company specifically plans to do to address the wrong
- Message points for front line employees
- And that statement should be sent to frequent or loyal customers
There were so many errors that I stopped counting — not sure how to characterize the PR team’s actions honestly — it was the epitome of who’s on first.
In this case, the action that United took in concert with law enforcement was bad enough. What made it worse was the utter and complete epic fail of Mr. Munoz’ PR team. It is true that the buck stops at the top of the ladder — but this group of PR professionals completely missed the boat. They need to take as much ownership of this onerous action as Mr. Munoz.
This is going to be a long journey back for United to restore customer confidence. It must not only include taking a deep dive into fixing the problem, it must also include a thoughtful communication plan targeted to United’s key audiences.
Maybe Mr. Munoz will call us.
But it will be a long time before the consensus for United will be “wheels up,” more likely it will be “buckle up.”
March 8, 2017
CGPR had a busy trade show season this winter. From Outdoor Retailer in Salt Lake City, to ISPO in Munich to SHOT in Vegas and beyond, we saw a lot exciting trends and industry developments. CGPR president and founder Chris Goddard summarizes these trends (and saves you the air miles) in our latest trend video below.
2016 saw trends like “athleisure” continue to be the media darling in footwear and apparel, social impact and sustainability affect purchasing decisions more than ever, a substantial incorporation of technology in product design and the pleasantly surprising re-introduction of brick and mortar retail, among others.
As the calendar turns to 2017, forward-thinking brands (big and small) look to align with emerging industry trends to identify evolving consumer interests – how best to reach consumers who are constantly altering how they consume information.
As we head into the trade show season, CGPR compiled a look at active lifestyle industry trends expected for the coming year. If you are a CEO or a brand manager, the challenge of how best to engage and stay connected with consumers will continue to keep you up late at night. If you are consumer, you created this monster; we hope you enjoy it. Happy reading.
Happy New Year.
“Ath-Loungewear” and Athleisure Everything
Companies will prioritize the lifestyle aspect of athleisure over performance. Lifestyle brands will become more active-oriented and the footwear and apparel industry will become increasingly casual, inviting people to wear “pajamas as weekend wear.” (From Vamp Footwear and Retail Dive )
Sustainability in outerwear continues
Brands and consumers will increase their focus on sustainability. Apparel companies will continue to incorporate sustainable, environmentally friendly materials in products, implementing eco-friendly business practices to satisfy modern consumers who place a greater priority on purchasing products that are sustainably sourced. (From Gear Junkie)
The 80’s are back, again
The 1980’s will make a comeback in fashion and the outdoors, representing a general resurgence of micro and retro trends. “Everything from power suits and slouchy tailored trousers for office wear, through to off-the-shoulder looks, active wear and [over-the-top] ruffles” are expected to return this year. (From Fashionista)
Footwear designs modernize, industry sees growth
Footwear brands like Adidas and Nike dove into 3D printing in 2016 and are expected to build upon that foundation, alongside the continuation of athleisure and seamless designs. According to The Wall Street Journal, despite footwear comprising of only six percent of the luxury market, shoe sales are expected to grow five percent annually over the next five years. Medium and large footwear brands will also increase their focus on the online shopping experience to align with consumer purchasing trends. (From Vamp Footwear)
Resurgence of brick and mortar, buy online, pickup in store (BOPIS)
The holidays saw healthy increases in purchasing. Consumers are researching and purchasing online and picking up in store. These methods of buying contribute to continued traffic and sales at brick and mortar retail. Consumers are showing more trust in fit when online shopping for footwear and apparel in 2017, but want to physically pick up their purchases – just to get out of the house? (From Forbes) Macy’s maybe shuttering stores but Fabletics is doubling its brick and mortar locations.
Where a product is born and its authenticity matter “Country of origin is going to be right there with the nameplate.” There is an uptick in consumer interest for where products are made, reflecting trends in social impact and sustainability. Brands will showcase convey product origin through marketing communications to connect with those consumers to tell more of a “DNA” story. (From Footwear News)
Shopping will become even more experiential
To combat the increase in online shopping, retailers are strategizing creative ways to engage consumers in-store. Brands will focus on aligning with the digital experience, such as personalized purchasing, enhanced digital customer service options and increasing visibility across social media channels to connect with consumers in multiple environments. “Apple has already banished the store in favor of its new town square retail concept, and fashion brands are paying close attention.” (From Billboard)
Subscription services market ripe for the taking
With an increase in personalized digital experiences, enhanced mobile devices and modern consumers becoming more leisurely when purchasing online, the number of tailored subscription services for style items has begun to rise. Growth is expected as the market is relatively untapped. Brands like Five Four Club and Stich Fix saw slow but consistent growth in 2016. (From Retail Dive)
November 16, 2016
Now that the election is settled, consumers can fully focus on shopping, and the upcoming holiday season. Election fatigue will take a while to fully fade, but holiday shoppers will be relieved to have the break from relentless commercials and robo calls – but is Black Friday the welcome distraction it once was? The Mecca for wheeling and dealing? Not any more, rather, it is an extended retail war zone that begins before Halloween and goes through the New Year. Robo calls are now replaced with relentless Christmas TV commercials, radio ads, online marketing, Santa Clauses in crowded malls and 24 hour Christmas music on Sirius.
Although still an annual ritual for some, Black Friday is quickly losing its position as the best time to secure the favored deal for that flat screen TV. It is becoming diluted because of the avalanche of choices for holiday discounting that has been flooding the airways and customers’ online inboxes since before we saw our first candy corn.
What is helping to fuel the battle? Retailers on the sales warpath feel they need to be open on Thanksgiving day.
Some store managers are uneasy about asking employees to work on the day designated for family time. Yet, the fear of losing vital holiday sales is keeping those same stores open. The battle lines have been drawn and have never been more competitive.
Retailers are clearly picking sides. REI made a bold move last year in choosing to #OptOutside, advising consumers to go outside instead of shopping on Black Friday. REI will close again this year with the same message, having achieved double digit gains in the past holiday season.
The Mall of America recently announced it’s joining the movement to close on Thanksgiving. Other stores known to be closing include Barnes & Noble, Game Stop, Home Depot, Nordstrom and TJ Maxx.
Conversely, Macy’s, who has suffered significant loses this year and is closing stores around the country, will open an hour earlier than last year, at 5 p.m. Other notable stores expected to open on the revered holiday include Best Buy, Kohl’s, Sears, Target and Walmart.
The Black Friday landscape is definitely changing – here are a couple insights. Black Friday isn’t the biggest shopping day of the year anymore. According to RetailNext on Oct. 6, the most profitable shopping day is projected to be Friday, December 23 — two days before Christmas. In addition, according to the Wall Street Journal, consumers are getting bored, because the deals are always the same. No surprise and delight.
It’s a new frontier where retailers need creative, personalized and technically savvy tools to reach today’s consumer with a “see now buy now” mentality.
Here are few examples of retailers getting it right:
Alibaba: China’s largest e-commerce company holds its Global Shopping Festival every year on November 11. The festival unveils innovative marketing promotions and entertainment programs to enable the almost 100,000 participating merchants to build their brands. This year, some tactics included live fashion shows, new product releases, interactive games, and virtual reality shopping.
DSW: In an attempt to craft a more cohesive experience between online and in-store, DSW recently implemented “BOPIS,” buy online, pick up in store. Consumers don’t have to pay for shipping, and they can return the item right then and there if it doesn’t fit.
Nike: The five-story Nike Town store in Manhattan enables customers to hire an in-store personal trainer for individualized shopping or to train for Nike sponsored runs. The fifth floor features a design studio to customize gear on site including sports jerseys and footwear.
Sephora: Attempting to connect with their customers outside of the store, the beauty retailer was one of the first to utilize chatbots, a computer program designed to simulate how a human would communicate. Using the application “Kik,” consumers can ask the Sephora chatbot for product recommendations, makeup tips, and “how to-tutorials” in real time from their phones.
The Apartment: A new kind of clothing business, sells select fashion out of strategically designed apartments in Chicago, Los Angeles and New York. Customers see the products in walk-in closets and imagine themselves as the city-dwelling owner. Consumers are demanding more than fashionable leather jackets; they want help imagining their new identities wearing it.
For this Black Friday, we have a consumer that is extra tired and weary because of an election that was brutal. Retailers, traditional and online, will have to jump through hoops more than ever to nail that holiday purchase.
Perhaps the Detroit Free Press sums it up best:
2016: REI says it’s staying closed, again, on Black Friday. Macy’s announces it will open its stores earlier than ever — at 5 p.m. on Thanksgiving. Walmart says it will start its in-store sale at 6 p.m. Thanksgiving. Stores make it easier than ever to buy doorbusters online. And yet, nobody seems especially excited. Election fatigue? Or shopping fatigue? Or both? Will Black Friday ever be great again?
November 9, 2016
Is there a full moon or is this a brand new media frontier? It is both and regardless of whether you are a student of PR or a veteran PR professional, buckle up because the ride is going to get bumpy. The media landscape that we know today, has been forever and dramatically changed and will never be the same.
The U.S. presidential election is just the beginning.
According to this morning’s New York Times, “All the dazzling technology, the big data and the sophisticated modeling that American newsrooms bring to the fundamentally human endeavor of presidential politics could not save American journalists from yet again being behind the rest of the country.” The story continues, “The shift was profound, as mainstream media organizations scrambled to catch the bus that had just run them over.” Perhaps CNN’s John King illustrated the conundrum most poetically, again in the Times story, “John King of CNN proclaimed to his huge election night audience that during the previous couple of weeks, ‘We were not having a reality-based conversation, given the map he had before him, showing Mr. Trump with a clear opportunity to reach the White House.’ ”
We saw missteps, fake news and to use CNN’ Brian Stelter’s term, “a blizzard of misinformation.” The quantity and velocity of bad information was remarkable along side of the scary trend of false information going out faster than the facts.
Look at Fox News’ story about the supposed indictment of Hillary Clinton, which turned out to be false – an apology rightfully followed, but soon enough?
And even though Twitter can’t seem to find a buyer, it played a critical role in the election both good and bad. The Republican nominee used this outlet as his messenger of choice, but along side of that, were fierce unacceptable Tweets that were often ugly and racist. This perpetuated the reality that to correct messages or wrongful information, the rule of thumb is five seconds, not five minutes.
The public is now playing a very real role in making news – creating a new network for story distribution via live streaming. And in doing so, this new genre of “news producers” may regurgitate falsehoods. The media was slow to catch up and correct those falsehoods pointing to the very real need for more fact checking earlier. The news atmosphere was and remains chaotic.
Cable TV needs to figure out the role of partisans with a paycheck e.g. Donna Bazile and Corey Lewandowsky? This kind of commentating needs a clear review. Cable TV can’t look like it is buying inside information.
The election cycle was brutal on traditional newspaper staffs, though the bright side of that part of the story is that online newspaper subscriptions are up – but will that continue?
The New York Times laments this past Sunday:
“The election news bubble that’s about to pop has blocked from plain view the expanding financial sinkhole at the center of the paper-and-ink branch of the news industry, which has recently seen a print advertising plunge that was “much more precipitous, to be honest with you, than anybody expected a year or so ago,” as The Wall Street Journal editor in chief Gerard Baker told me on Friday.
“Papers including The Journal, The New York Times, The Guardian, the Gannett publications and others have responded with plans to reorganize, shed staff, kill off whole sections, or all of the above. Taken together, it means another rapid depletion in the nation’s ranks of traditionally trained journalists whose main mission is to root out corruption, hold the powerful accountable and sort fact from fiction for voters. It couldn’t be happening at a worse moment in American public life. The internet-borne forces that are eating away at print advertising are enabling a host of faux-journalistic players to pollute the democracy with dangerously fake news items.
‘It’s the biggest crisis facing our democracy, the failing business model of real journalism,’ Senator Claire McCaskill, Democrat of Missouri. Ms. McCaskill said that, ‘Journalism is partly to blame’ for being slow to adjust as the internet turned its business model upside down and social media opened the competitive floodgates. ‘Fake news got way out ahead of them,’ she said.
The cure for fake journalism is an overwhelming dose of good journalism. And how well the news media gets through its postelection hangover will have a lot to do with how the next chapter in the American political story is told.”
This morning, there is a consensus that a degree of normalization will happen after today – but we have definitely reached a new normal and who knows how long that will last.
PR and media text books will need to be-written and today’s pupils for of this profession need to think long and hard about what lies ahead, what it means for the discipline moving forward.
One thing is clear – the train is leaving the station so there is no choice but to hop on and embrace what is about to come.
September 26, 2016
A day of honest dialogue about the U.S. apparel industry and the global supply chain
CGPR had the opportunity to attend this year’s Sourcing Journal Summit in New York City. It featured a range of experts sharing insights on the future of today’s supply chain, their fears about what is challenging them the most, best practices and examples of who is doing a great job. The event was sold out, indicating that supply chains are top of mind for U.S. apparel manufacturers and, in some cases, can be the difference between a bright future and bankruptcy.
Speakers included leaders from Alvanon, Applied DNA Sciences, Chainge Capital, Cotton Incorporated, Esquel Group, Kohl’s, Under Armour, and the U.S. Trade Representative. It most certainly is a year of uncertainty and what became an overall theme from the day was clearly this: adapt or die.
What follows are themes from the day’s sessions:
- Outdated Sourcing Holds Brands Back: The way we source has started to change. Management is resistant to change, too worried about maintaining stock prices and the bottom line. Now is the time to have this conversation.
- Tracking DNA Will Help Poor Sourcing: Poor sourcing cannot be tracked (although now DNA tracking has made good inroads); a good question to ask is how much money is being thrown away by a mismanaged supply chain.
- Over-Sized Organizations with Lots of Layers Impede Progress: Big organizations slow have a harder time adapting to a quicker supply chain.
- American Companies Are Afraid of Change: American companies are too afraid of change and risk a “slow and painful death”.
- Factory Jumping Won’t Lead to Success: Jumping from factory to factory simply over price will never breed success; more emphasis should be placed on good product and how to get into the stores quickly.
- Global Unrest Contributing to Uncertainty: Many factors are contributing to the sense of uncertainty: a new U.S. president, increases in raw material, a supply chain that cannot afford any more rising prices, requests for price reductions at both the factory and retail level, customers demanding price reductions, factory consolidation, inflations in manufacturing countries, global political instability, ISIS/Brexit, and the pending bankruptcy of Hanjin.
- Slow Adoption of Technology: There is slow adoption of technology, especially on the factory side, which makes it impossible to keep up with consumers’ changing behavior.
- Consolidation Will Continue: Fashion apparel is here to say but there will be a consolidation of brands.
- Shifts Creating Chaos: The cultural shift between customization and brand cache will create chaos.
- Consumer’s Demand for Fresh Styles More Often is Challenging All of Us: New consumer preferences challenge product life cycles and sourcing calendars.
- Investment into R&D is Critical: There must be investment in creativity, R&D, and sustainability.
- Increasing Wages Beg for Collaboration: Wages are going up around the world and we are not going to see a slowdown in this trend. There must be collaboration between brands, retailers and suppliers.
- Millennials and Gen Z Driving Change: The informed consumer, especially millennials and Gen Z, are driving the technology changes.
- Transparency is Critical: Collaboration and transparency is critical in today’s supply chain. There must be a high level of trust with factories.
- Near Sourcing Should be an Option: Near sourcing is a trending topic; while it might be easy to go to Asia, it may not be the right thing to do.
- Fashion Streaming is Key: Today is about fashion streaming, live shows and wear now buy now, not only fast fashion.
- We Can’t Continue the Race to the Bottom: Everyone talks about how margins are being squeezed from every direction, but we can’t continue to discount discount and discount, otherwise, it just becomes a race to the bottom.
- Zara, Zara, Zara! Zara is excellent at training their consumer to buy at full price and is the best student of the industry. They have world class logistics, and the highest full price sell through in the industry. The average loyal customer physically visits their store 4 to 5, at Zara, it is 17 times a year. Zara designers make quick decisions and they have 26 seasons.
- Retailers Need to be Clever: Retailers are becoming clever in the ways they reach out to their customers, e.g. Bloomingdales that uses text messaging, or Kmart that has freebies for kids that go into their stores. It is a promotional battlefield.
- Amazon Getting into Apparel Presents Challenges/Opportunities: Amazon getting into private apparel will turn this industry upside down; for consumers it will be amazing. The price will be very interesting. However, it will be a challenge to see how they market and promote their own brands.
- Sustainability Ranks Low: How much do customers care about sustainability? According to recent numbers, it is 88%, however, when it comes to actually making the purchase, fashion is first, then fit, then sustainability.
- Consumers Are Controlling Price Points: Today, the consumer is really in control of the price point
- The Are Just Too Many Stores: We have too many stores and they are too large.
- Beauty Retailers Are Doing Well: Beauty and home retailers are nailing it.
- Wall Street Is Not Doing This Industry Any Favors: Private equity and Wall Street is not really doing the apparel industry any favors – do we really need billion dollar brands – do we really need them?
And a few choice quotes
- “Disruptive innovation is when new technologies cause great firms to fail.”
- “This industry is terrible at learning from outside the industry.”
- “What is the challenge? Culture, and culture eats strategy for breakfast.”
- “Innovation is end to end. What is different today is the whole supply chain has an opportunity to benefit. We/you need to take responsibility.”
- “Style and speed must be related to ‘What we Stand for’; we can’t continue to chase the lowest costs.”
- “Speed to market – is not the issue. It is consumer engagement.”
- “We are over-malled and over stored.”
- “Our factories are coughing and wheezing.”
- “More efficiency and more automation in an old supply chain is not a strategy.”
- “Best success? H&M and Target and the mini designer collections that appear on a regular basis, e.g. Target and Lily Pulitzer and H&M/Balmain.”
- “Successful brands are successful because they use the right side of the brain
- and have the engineering prowess working together.”
- “Engineering industries are drooling at the in-efficiencies of this business.”
- “Most companies are structured around two major seasons. What would the world look like if we had 12 collections a year?”
- “A lot of people dropped the ball.”
- “Culture has to work with financial realities.”
- “2016 is year of uncertainty, but 2017 will be the year of more bankruptcies, if people don’t get on the bandwagon fast. The train is leaving the station and it will not wait for anyone.”
- “Now is the most exciting time because we have the opportunity to recreate who we are – we need to. We have no choice.”
August 31, 2016
Best Practices for Announcing News the Week Before Labor Day
Mr. Trump is known for his very successful book imparting business advice, The Art of the Deal. Based on Mr. Trump’s announcement during what normally is very quiet news week (usually reserved for layoffs or other bad news) that he will travel to Mexico, there should be a new version: The Art of the Steal – as he has clearly stolen the headlines.
Regardless of your political leanings, candidate Trump is a skilled conductor of the media in a way we have rarely seen in previous political campaigns. Yes, it is an active political season full of finger pointing and name calling (thus all bets are off), however, the timing of this trip is more than interesting.
When voters are enjoying their last beach days or that last refreshing gin and tonic before Starbucks starts pushing their infamous pumpkin spice latte, this candidate has people and news anchors paying attention in a big way.
He continues to grab the headlines with a subsequent address today on immigration — an issue that has understandably captured assignment desks’ (and voters’) attention and is directly related to the visit south of the border.
This begs the question: Is the last week before Labor Day really that quiet news week after all? Is it still the optimal time to release bad news? The answer seems clear.
In a news cycle that is 24 -7 both with traditional and online news outlets – there is a new frontier, but there are still rules of thumb to follow when thinking about how and when to issue news, good or bad:
- What kind of noise do you want to make; what headline you would like to see?
- What kind of news is it? Layoffs? An acquisition? New products arriving at retail? A product recall?
- Who is your main audience for this news?
- What do you want to accomplish?
- Do you want to generate select features in key news outlets or will you be satisfied with sending a release on the wires?
- What is the downside of issuing your news at this time?
- Will your sources be available for comment (or are they on vacation?)
Answering these questions should provide PR professionals with a clear indication of best practices – to issue the news or not.
Today’s world of news changes by the minute; it is up to us to not only stay on top of these changes, but to thoughtfully consider how they impact the immediate task at hand.
Cartoon courtesy of Dave Granlud